Frequently Asked Questions

Every Seravolve product is co-developed with board-certified dermatologists and uses clinically validated actives at effective concentrations. We are 100% vegan, cruelty-free, and free from parabens, sulfates, and artificial fragrances.

Take our 60-second skin quiz to receive a personalized routine recommendation based on your skin type, concerns, and lifestyle preferences. Our algorithm matches you with the optimal combination of products.

Never. Seravolve is proudly cruelty-free and certified vegan. We do not test on animals at any stage of product development or manufacturing.

Yes! We offer free shipping on all orders above ₹999 across India. Orders are typically dispatched within 24-48 hours and delivered within 5-7 business days.

Absolutely. Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also track your order from the "My Orders" section in your account dashboard.

Currently, we ship exclusively within India. International shipping is coming soon — follow us on Instagram for updates!

We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange. Products must be in their original packaging.

Once we receive your returned product, refunds are processed within 5-7 business days. The amount will be credited back to your original payment method.

Absolutely. We have a dedicated Sensitive Skin line that is fragrance-free, hypoallergenic, and dermatologist-tested. All products undergo patch testing before launch. We recommend starting with our Centella Calming Essence if you have reactive skin.

Our core actives include Vitamin C (L-Ascorbic Acid), Hyaluronic Acid, Niacinamide, Salicylic Acid, Retinol, Ceramides, and Peptides — all at clinically effective concentrations. Each product clearly lists its active ingredients and concentrations on the packaging.

Yes! Our products are formulated to work synergistically. Check our Routines page for pre-built regimens, or take the Skin Quiz for a personalized combination.

No, you can checkout as a guest. However, creating an account lets you track orders, save your quiz results, and access exclusive member-only offers.

We're working on a Subscribe & Save program that will offer up to 20% off recurring orders. Sign up for our newsletter to be the first to know when it launches!