Shipping Policy

At Seravolve, we are committed to delivering your skincare orders quickly, securely, and transparently. We proudly offer Free Standard Shipping across India with no minimum purchase requirement.

Shipping Rates & Costs

Shipping is completely Free of charge on all orders nationwide across India. There are no hidden fees, customs charges, or packaging surcharges at checkout.

Order Processing & Dispatch

All orders are verified, packaged, and dispatched from our warehouse within 1–2 business days (Monday through Saturday, excluding public holidays). Orders placed on Sundays or national holidays are dispatched on the subsequent business day.

Estimated Delivery Timeframes

Once dispatched, estimated delivery times across India are as follows:

  • Tier 1 & Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): 2–4 business days.
  • Tier 2 & Tier 3 Cities / Rest of India: 4–7 business days.
  • Remote / Northeast / Island Territories: 6–9 business days.

Trusted Courier & Logistics Partners

To ensure safe and reliable delivery, we partner exclusively with India's leading logistics providers:

  • Delhivery
  • Shiprocket
  • Blue Dart
  • India Post (Speed Post)
  • Trusted Local Express Couriers

Order Tracking

As soon as your package leaves our fulfillment center, you will automatically receive an email and SMS confirmation containing your AWB (Air Waybill) tracking number and a direct link to monitor your shipment in real time.

Damaged, Lost, or Incomplete Shipments

We take full responsibility for your package until it reaches your hands in perfect condition:

  • Package Marked Delivered But Not Received: Please notify us within 48 hours at info@seravolve.com or +91 9978099097. We will immediately raise a formal inquiry with the courier partner and resolve or reship within 3 business days.
  • Lost in Transit: If tracking indicates no movement for more than 5 business days or the carrier confirms the parcel is lost, we will immediately send a complimentary replacement or issue a 100% full refund.
  • Incomplete / Missing Items: If any item from your order is missing from the package, notify us with a photo of the received box and packing slip within 48 hours. We will express-ship the missing product at zero cost.

Contact Information & Corporate Address

For any shipping queries, tracking assistance, or delivery concerns, please reach out to our team:

  • Brand: Seravolve
  • Legal Entity: Elisense Enterprise LLP
  • Physical Registered Address: 333 Shayona Plaza, Puna-Saroli Junction, BRTS Road, Surat, Gujarat 395010, India
  • Email: info@seravolve.com
  • Phone: +91 9978099097
  • Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST