Privacy Policy

This Privacy Policy describes how Seravolve (operated by Elisense Enterprise LLP, hereinafter referred to as "we", "us", or "our") collects, uses, processes, and protects your personal information when you visit or make a purchase from seravolve.com (the "Site").

1. Personal Information We Collect

When you browse or interact with our Site, we collect certain information to provide an optimal shopping experience:

  • Device & Browsing Information: IP address, browser type, operating system, time zone, referring/exit URLs, pages or products viewed, and search terms entered.
  • Order & Customer Information: When you make a purchase or attempt to place an order, we collect your name, billing address, shipping address, payment confirmation details, email address, and phone number. Payment card and banking details are processed directly through certified PCI-DSS compliant payment gateways; we never store your full card credentials on our servers.
  • Customer Support Inquiries: Communications and records of conversations when you contact our customer support team via email, phone, or website contact forms.

2. How We Use Your Information

We use your personal data strictly for lawful, legitimate business purposes:

  • Fulfilling and processing your orders, including payment confirmation, shipping dispatch, and providing invoices and order updates.
  • Communicating with you regarding your orders, queries, and shipment status.
  • Screening orders for fraud and security risks.
  • Providing personalized product recommendations, discounts, and newsletters (strictly when you have opted in).
  • Optimizing website performance and customer shopping journeys.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal data. We share information only with trusted third-party service providers essential to operating our store:

  • E-Commerce Platform: Powered by Shopify, which maintains high security and encryption standards.
  • Shipping & Logistics Partners: Delhivery, Shiprocket, Blue Dart, India Post, and local couriers to fulfill delivery to your doorstep.
  • Payment Gateways: Certified PCI-DSS payment partners to securely execute transactions.
  • Legal Compliance: If required by law, subpoena, or government regulation, we may disclose information to protect our rights and comply with legal processes.

4. European Residents — GDPR Compliance

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have specific data protection rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): Request that your personal information be permanently deleted from our databases.
  • Right to Restrict Processing: Request limits on how we process your personal data.
  • Right to Data Portability: Request a transfer of your personal data in a structured, machine-readable format.
  • Right to Object: Object at any time to the processing of your data for direct marketing purposes.

To exercise any of these rights, please email us at info@seravolve.com with the subject line "GDPR Request". We respond to all verified requests within 30 days.

5. California Residents — CCPA / CPRA Disclosures

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents are entitled to specific disclosures:

  • No Sale of Personal Data: Seravolve does not sell personal information for monetary compensation, nor do we share personal information for cross-context behavioral advertising.
  • Right to Know & Delete: You have the right to know what categories of personal information we collect and request deletion of personal information collected from you.
  • Right to Non-Discrimination: We will never discriminate against you (in pricing, service quality, or availability) for exercising your privacy rights.

6. Data Retention & Security

We retain your order records for our bookkeeping and tax records unless and until you ask us to delete this information. We implement standard encryption (SSL/TLS) and organizational safeguards to protect your personal information against unauthorized access, alteration, or disclosure.

7. Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, and analytical cookies to remember your preferences (such as language and currency) and analyze web traffic. You can control or disable cookies through your browser settings.

8. Data Controller & Grievance Officer

For any questions about our privacy policy, to access or delete your data, or to register a complaint, please contact our designated Grievance Officer:

  • Brand Name: Seravolve
  • Data Controller & Entity: Elisense Enterprise LLP
  • Physical Registered Address: 333 Shayona Plaza, Puna-Saroli Junction, BRTS Road, Surat, Gujarat 395010, India
  • Grievance Officer: Kavya Mavani
  • Email: info@seravolve.com
  • Phone: +91 9978099097
  • Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST